How much does it cost?
Due to the heavy nature and size of the products we offer, our delivery charges are based upon the size and weight of a product. Most of our products are dispatched on a pallet with a tail lift offload. Smaller items and longer lengths are usually sent via DX Courier. Delivery charges are calculated in the basket and checkout after entering your postcode and our website is designed to offer you the most cost effective method of delivery.
Why do you charge for delivery?
The delivery charge covers the cost of processing, packing, checking and finally delivering your goods. Every order that we dispatch is processed then either selected from stock, or fabricated to order, quality checked and packaged to ensure it arrives with you in pristine condition. The costs of this process and the materials used are not added into the product cost and we simply charge what is needed to cover our costs.
Where do you deliver to?
We can deliver items all over the UK.
Our website only calculates shipping costs to Mainland UK. The following locations are excluded:-
- Northern Ireland
- Highlands and Scottish Islands
- All Off-Shore are excluded
Please contact us if you require delivery to any of these locations as we may be able to assist.
Unfortunately we are unable to ship internationally.
How long will I wait for my order to be delivered?
For stock items we aim to dispatch within 5-7 working days.
For made-to-order items, our lead times are stated on each product.
Once your order is complete, we will contact you via email to arrange delivery. Please note we do not ship any items until we have your confirmation.
We always endeavour to keep customers updated as to their delivery but once an item leaves us it is in the hands of the delivery company and we cannot be held responsible for any delays in delivery once the item has left us. All customers receiving a pallet delivery can select their preferred delivery date directly with Palletways by using their “book in” service. Tracking is available and customers will be sent a link to the tracking following dispatch of the order.
If items are larger than 2 metres in length then these cannot be shipped on a pallet. We do offer our own delivery service which is charged per mile and is used for items that cannot fit onto a pallet.
Some larger items can be delivered via DX who accept items of this nature (dependent on their overall weight).
I’d like my order to be left in a safe place or with a neighbour if I’m not in. Can you arrange this?
If you advise us of a safe place to leave the item in the event that you are not home, we will pass this information onto the courier. Since our deliveries require a signature; if you do choose to provide a safe place then we cannot accept responsibility for goods once they have been left.
Our Shipping Partners
DX
Our smaller items and lengths over 2 metres are shipped with DX as this is the most cost effective delivery method for such items.
Delivery is a next day service available Monday to Friday only.
Pallet Delivery – Palletways
Most of our items are delivered on a pallet due to weight. We use the Palletways Network for our pallet deliveries.
When an order is dispatched, our clients are usually offered a “book in” service which means that Palletways will contact you directly to book in a suitable delivery date once they have your pallet in their possession.
Deliveries can take place Monday to Friday between 9am and 5pm.
Pallet orders will be dropped kerbside only. We do not offer a two-man delivery service.
Pallet deliveries are not timed and as such usual delivery times are between 9am and 5pm. The tracking will be able to advise you when your order is “Out for Delivery” and Palletways will send a text message advising of a 2 hour delivery slot once the pallet has been loaded for delivery.
Pallets can be left in a customer’s absence if there is a suitable place to do so.
Access for pallet deliveries
Is it important that a 7.5 tonne lorry (or larger) with a tail lift can access your property if pallet delivery of your item(s) is required. Some items can only be delivered on a pallet. We ask our customers to be aware of the access requirements and contact us should they have any queries prior to placing an order.
For more information on pallet deliveries see Rules for delivering your pallet (youtube.com)
Tracking
Once we have dispatched an order (pallets only), we will provide you with a tracking link which will enable you track your delivery. Please note that where more than one item is expected, sometimes the couriers can deliver items separately so please allow a little extra time for additional items to arrive. Please be assured we always ship an order at the same time (unless we have agreed alternative arrangements with you).