Delivery Information

All our products qualify for FREE UK MAINLAND DELIVERY.  We will confirm you order via email and will advise of expected dispatch date, courier details and expected delivery date.

We aim to dispatch in stock items within 2 working days of order and delivery is usually within 2 working days of dispatch. 

We do not deliver our products ourselves.  Following manufacture here on site in Cheshire your product will be quality controlled and carefully wrapped and entrusted to a third-party carrier, usually Tufnell’s or Fed EX. 

Some of our larger items may be sent on a pallet to ensure the safest transit possible.  Pallet orders will be kerbside delivery only due to insurance reasons of the carriers.  We do not offer a two-man delivery service.

Once we have dispatched an order, we will provide you with a tracking link which will enable you to enquire with the Courier, should you experience any delays.

General Guarantee – Returns Policy

We hope that all our customers are satisfied with their products.  If you are unhappy with your purchase you can return it in perfect condition and in the original packaging within 14 days of purchase for a replacement or full refund.

Returns postage will only be refunded if the item is damaged, faulty or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return.

We offer free delivery but cannot offer free returns.  Please CONTACT US if you wish to return an item.

We reserve the right to deduct an amount from any refund due should there be any damage to the product caused by you, that makes the product unsaleable. For example, if the product had any obvious signs of use.

Damaged Goods

We go to great lengths to protect our products with protective wrapping and packaging to ensure that your purchase reaches you in perfect condition.  In the unlikely event that your goods are damaged on arrival please CONTACT US with a picture of the damage as soon as possible so that we can raise this with our delivery partners and resolve the matter as soon as possible.

If you can see that an item has arrived ‘damaged’ upon delivery, please sign for the item as ‘damaged on arrival’. You must also notify us within 7 days of receipt, so that we may arrange for collection or replacement of the damaged item.  Failure to notify us of any damage within 7 days of delivery will mean we are unable to proceed with a claim from our delivery partners and as such any replacements or refunds will be at our sole discretion.