All of our products carry a 5-year structural guarantee. This refers to the product remaining intact, still supporting itself and has not physically failed during the guarantee period.
The Guarantee excludes the following: –
- damage caused by poor installation, ground conditions and exceptional weather which includes snow.
- damage caused by the use of unnecessary force or weight on the product beyond the weight capacity stated within the product specification.
- The paint finish of the product unless the structure physically fails as a result of corrosion caused by the failure of an applied paint finish.
- damage caused by improper use or mis-use of the product.
We want all our customers to be extremely satisfied with their purchases. Please CONTACT US to discuss any warranty issues and we will endeavour to resolve them quickly and efficiently.